Are your items 100% authentic?

Yes, all items on the website are 100% authentic- we source items worldwide to get you the best possible prices and offers.

Do you price match?

Unfortunately we are unable to price match at this moment in time.

Shipping is free- but are there any other additional charges involved?

We state that shipping is free as we don’t charge you anything for it.

As the recipient, you are liable for any import duties, customs and local sales taxes that may be levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are not responsible or have any control of these.

We ship our items from various locations worldwide so please be aware that customs fees and import duties may be applicable.

Can you provide me with samples of items?

We are unable to provide you with samples of any items, if you wish to order in bulk (5 or more of one particular item) please contact us for the best rate possible.

Where are these items coming from?

We source items from the Europe, Far East and the USA to get you the best deals.

Delivery

What is the cost of delivery?

All our items are delivered for free- there are no extra costs you are responsible for any import or customs duties or taxes levied by your country as we have no control over them.

What time should I expect my parcel to be delivered?

Deliveries are made during office hours (9am – 5pm) Monday to Friday. We do not deliver on Saturdays. You can track your item with a tracking number that will be emailed to you shortly after your order is placed.

Will I be informed of the exact time of delivery?

Couriers deliver during office hours. For more specific details, you can contact your courier directly. Full details will be on the email that contains your tracking number

What happens if I'm not at my delivery address at the time of delivery?

The courier will leave you a delivery card for so that you can contact them and arrange another delivery time or arrange a collection at their facility.

Do I have to sign for the parcel personally, or can someone else sign for it?

A person in your household may sign for the parcel, but they will be asked for some proof of identity.

What procedure should I follow when my parcel is delivered?

You should check that the parcel is in good condition and that all the items in the box correspond to your invoice.

What happens if my parcel has been damaged or opened / mishandled?

You will need to contact the courier not later than 2 days after the delivery and open an investigation file. You will need to liaise with the courier company for compensation for this. If you have any difficulties doing this you should contact us.

What if I receive someone else's order?

If you find someone else's order in the box that was delivered to you, please inform us by contacting us with your order ID number- We will investigate further and advise on the appropriate course of action.

Why hasn't my order been dispatched?

At handbagsandperfumes.com we attempt to deliver on time every time. Unfortunately at times delays with the courier can be completely out of our control which we cannot be held responsible for. If you are in any doubt or concern whatsoever - please do not hesitate in contacting us for further information .

Do you ship to PO Box numbers or Military addresses?

Unfortunately we do not ship to PO Boxes or military addresses at this moment in time.

Customs fees and import duties

As the recipient, you are liable for any import duties, customs and local sales taxes that may be levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are not responsible or have any control of these We ship our items from various locations worldwide so please be aware that customs fees and import duties may be applicable.